PRIVACY POLICY & SMS TERMS OF SERVICE

Effective Date: July 17, 2024

Good Roofing and Restoration LLC ("we," "us," "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://goodroofing.org/ (the "Website"), and describes our SMS Terms of Service.
1. Information We Collect
a. Information You Provide to Us
  • Contact Information: name, phone number, email address, and physical address
  • Insurance Information: details about your insurance provider, policy number, or other relevant claim information
  • SMS Consent: if you provide your phone number via a web form or other medium, you may be opting in to receive SMS messages from us
b. Information Collected Automatically When you visit our Website, we may automatically collect your IP address, browser type, device information, and browsing behavior through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to:
  • Process inquiries and provide roofing and restoration services
  • Communicate with you regarding your requests, appointments, estimates, and project updates
  • Send SMS messages related to your project, including appointment reminders, estimate notifications, job updates, and account alerts
  • Improve our Website, services, and customer experience
  • Comply with legal obligations or respond to lawful requests
3. How We Share Your Information
We do not sell, rent, or share your personal information — including phone numbers collected for SMS — with third parties or affiliates for marketing purposes.
SMS consent is not shared with third parties.
We may share your information only in the following limited circumstances:
  • With Service Providers: trusted third parties that assist us in operating our business, subject to confidentiality agreements
  • For Legal Compliance: if required by law or in response to valid legal processes
4. SMS Terms of Service
By opting into SMS from a web form or other medium, you agree to receive text messages from Good Roofing and Restoration LLC. Messages may include:
  • Appointment reminders and scheduling confirmations
  • Roof inspection updates
  • Estimate and proposal notifications
  • Project status updates
  • Invoice and payment reminders
  • General account and service notifications
Messaging frequency varies depending on your project status and interactions with our team.
Message and data rates may apply. Charges are billed by your mobile carrier. Good Roofing and Restoration LLC is not responsible for any charges incurred.
To opt out at any time, reply STOP to any message. You will receive one final confirmation and no further messages will be sent.
For assistance, reply HELP to any message or visit https://goodroofing.org
Visit https://goodroofing.org/privacypolicy for our full Privacy Policy and SMS Terms of Service.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze web traffic, and improve our services. You can manage your cookie preferences through your browser settings.
6. Your Rights
Under applicable U.S. privacy laws, you may have the right to:
  • Access and Correction: request access to your personal information and correct any inaccuracies
  • Opt-Out: unsubscribe from marketing or SMS communications at any time by replying STOP or contacting us directly
  • Data Deletion: request deletion of your personal information, subject to legal exceptions
To exercise these rights, please contact us using the information below.
7. Eligibility
By opting in to SMS, you confirm that you are the account holder or have the account holder's permission to use the mobile number provided, and that you are 18 years of age or older.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy and SMS Terms of Service periodically. The updated version will be posted on this page with a revised effective date.
11. Contact Us
Good Roofing and Restoration LLC 📧 wecare@goodroofing.org 📞 (704) 737-2102 📍 15818 Oleander Drive, Charlotte, NC 28278 🌐 https://goodroofing.org
This Privacy Policy is intended to comply with applicable U.S. laws, including the California Consumer Privacy Act (CCPA) where applicable, and carrier requirements for SMS messaging compliance.