Privacy Policy & SMS Terms of Service
Effective Date: July 17, 2024
Good Roofing and Restoration LLC maintains this privacy framework for website visitors and customers at https://goodroofing.org/.
1. Information We Collect
a. Information You Provide to Us
- Contact details: name, phone, email, address
- Insurance specifics: provider details, policy numbers, claim information
- SMS Consent: phone numbers submitted may trigger text message enrollment
b. Information Collected Automatically
The site gathers IP addresses, browser details, device data, and activity patterns via cookies and tracking mechanisms.
2. How We Use Your Information
- Process service inquiries and roofing/restoration work
- Communicate about requests, appointments, estimates, and project progress
- Transmit SMS regarding projects — reminders, notifications, updates, alerts
- Enhance website and customer experience
- Meet legal requirements
3. How We Share Your Information
We do not sell, rent, or distribute personal data to third parties for marketing. Limited sharing occurs with service providers (vetted partners under confidentiality agreements) and when law mandates disclosure.
4. SMS Terms of Service
Opting in authorizes text communications containing appointment reminders, inspection updates, estimates, status reports, invoices, and account notifications. Frequency varies by project stage. Message and data rates may apply — your carrier’s charges apply, and the company assumes no liability for carrier fees.
Opt-out: Reply STOP to any message for one final confirmation and cessation. Support: Reply HELP or visit https://goodroofing.org.
5. Cookies and Tracking Technologies
Cookies enhance experience, track traffic, and improve services. Browser settings manage preferences.
6. Your Rights
- Access and correct personal information
- Opt out of marketing/SMS (reply STOP or contact us directly)
- Request deletion subject to legal limits
7. Eligibility
SMS opt-in requires confirmation that you’re the account holder (or have permission) and are 18 or older.
8. Data Security
The company applies technical safeguards, though no internet transmission guarantees complete security.
9. Third-Party Links
The website links to external sites; the company disclaims responsibility for their privacy practices.
10. Changes to This Policy
Updates appear on this page with revised dates.
11. Contact Us
Good Roofing and Restoration LLC
wecare@goodroofing.org · (800) 698-3888
15818 Oleander Dr, Charlotte, NC 28278
Policy intent: compliance with U.S. laws including CCPA and carrier SMS requirements.